If you need an Aetna therapist in Austin, Just Mind Counseling is in network with Aetna, and you can see us in person or online. We are an independently owned group practice that has served Austin since 2007, with offices in North Austin and Westlake.
Aetna is a national carrier, and the word Aetna on your card can cover a lot of different plans. That is why the most useful thing you can do before your first session is find out exactly which plan you have.
✓ In network with Aetna
Use your Aetna benefits at Just Mind.
Two Austin offices
North Austin and Westlake, plus online anywhere in Texas.
Matched by a real person
Our client care team suggests therapists who fit.
Quick replies
Most people hear back within 24 hours.
What Aetna Typically Covers for Therapy
Insurance covers therapy when an individual is being treated for a diagnosed mental health condition. For most Aetna members, that means individual counseling for things like anxiety, depression, trauma or ADHD.
Check Your Aetna Benefits Before You Start
Call the member services number on the back of your Aetna card, or log in to your member account at aetna.com. Take notes during the call. Good questions to ask:
✓ What is my copay or coinsurance for outpatient mental health visits?
✓ Do I have a deductible, and how much of it have I met this year?
✓ Is telehealth covered at the same rate as in-person sessions?
✓ Is approval from my primary care physician required?
✓ Is family therapy covered, and under what circumstances?
The primary care question matters most if you have an HMO-style Aetna plan.
Best Mental Health Practice
Your Out-of-Pocket Costs With Aetna
What you pay per session depends on your plan’s copay, coinsurance and deductible, so we cannot quote a single number here.
We accept cash, check, Visa, Mastercard, Discover and HSA cards. Late cancellations and no-shows under 24 hours are charged the full session fee, and insurance does not pay for missed sessions.
1. Tell us what's going on
Tell us a little about yourself and what you need help with, or call 512-843-7665 ext. 2.
2. We find your fit
Our Austin based client care team will read your request and reach out to you within one day with personalized match options for you.
3. Meet your therapist
Online or in person, whichever feels right.
Getting Matched With an Aetna Therapist in Austin
Many of our clinicians accept Aetna, though not every therapist is in network with every plan. When you reach out, a real person on our client care team looks at your goals and preferences, then matches you with an Aetna-accepting therapist who fits.
The team considers things like therapist gender, age, specialties and approach. We follow up after your first session, and if the fit is off, we will help you switch.
Where You Can See Us
You can meet your therapist at our North Austin office on Spicewood Springs Road, at our Westlake office on Bee Caves Road, or through telehealth anywhere in Texas. Appointments are available 7 days a week, including evenings and weekends.
Get Matched With a Therapist Online
Same careful matching, just from wherever you are. We’ll find your right fit, no matter where you’re logging in from.
Aetna Therapist Austin FAQs
Is Just Mind in network with Aetna?
Yes. Just Mind Counseling is in network with Aetna. Not every clinician takes every plan, so our client care team confirms that your matched therapist accepts your specific Aetna plan.
Does Aetna cover couples therapy at Just Mind?
No. Couples therapy is out of network for every insurance plan we take. Insurance requires a diagnosis code, and because couples therapy treats the relationship rather than one person, there isn’t a diagnosis code that can be assigned. Our rates and insurance page lists self-pay rates.
What if my Aetna plan is a Medicare plan?
Our providers have opted out of Medicare, so we cannot bill Medicare for services. That includes Aetna Medicare Advantage plans.
Can I use my Aetna plan for telehealth?
Many plans cover telehealth, but rates can differ. Ask Aetna whether video sessions are covered the same as in-person visits. We offer telehealth to clients anywhere in Texas.
Do I need a referral to see a Just Mind therapist?
It depends on your plan. HMO plans usually require a referral, and PPO plans usually don’t. If you have questions, call the member services number on the back of your Aetna card.
What if my insurance changes to a plan you don’t take?
You can ask your new insurance company for a single case agreement so you can keep seeing your therapist. If it is approved, you pay what you would pay an in-network provider.
Start Therapy With Your Aetna Plan
Fill out our new client form and include your Aetna plan information. Our team will confirm coverage with you and match you with a therapist. For self-pay options, superbills and other plans, see rates and insurance.