We have online and limited in-person appointments available.​ Find out more


What is telehealth?

Just Mind offers Telehealth to its Austin clients so we can flex with your busy world. Telehealth is simply videoconferencing with your mental health provider using devices you already own like your smartphone, tablet, or laptop/desktop. Our practice uses a HIPAA compliant and encrypted system called Google Meet to ensure a high quality experience while you meet with your therapist in the comfort of your own home. Sessions are accessed either through a browser or an app on your smart device (a Gmail account is required for usage).

With time becoming our most valuable resource, and our lives becoming more and more demanding, making mental health a priority for ourselves can be a challenge. Whether you are a busy parent, or a working professional without time to spare, or just live in an area where mental health access is limited. Realistically, none of these should be barriers to putting yourself first.

With positive changes in the healthcare industry, combined with the widespread availability of modern technology, we are happy to be offering virtual therapy services to the state of Texas. This could mean:

  • Checking in with your therapist at the click of a button
  • Continuing to see your therapists while you’re away on business or vacation
  • Finding a time that works for both you and your therapists schedules

What do i need to use telehealth?

We use Google Meet for our online counseling and telehealth initiatives.

  • You will need a Google Account (Gmail, etc).
  • Google lists the specific requirements but you can use a laptop, Android or iOS device (smartphone or tablet). In general, if your laptop or desktop seems older and slower, you might want to download their phone app and try that instead.
  • High speed internet is a requirement of at least 2MB upspeed and 2MB down (see internet section below).
  • Additionally, if your device does not speakers or if you want more privacy, you can use headphones.

find the happiness you deserve

Anxiety and stress levels are reported to be higher now than they have been in recorded history. Any stresses you may have had prior to the COVID-19 outbreak have likely become magnified due to social distancing and home sheltering. Our Online Counseling service may help you better manage your anxiety and emotions during these stressful times.

Benefits of online counseling:

Online Counseling

common questions

Telehealth & Online Counseling

Due to licensure requirements in Texas, clinicians are not allowed to provide counseling over state lines. We do provide counseling to communities across Texas.

We offer online therapy in Texas and to every area where there is high-speed internet. This includes online counseling in Houston, Corpus Christi, Dallas, Austin, San Antonio, El Paso, Ft. Worth, Denton, Waco, Galveston, Lubbock, San Marcos, New Braunfels, and any other city with broadband. Our services include online counseling for children, teens, adults, and couples. We offer a sliding scale from $80-165 depending on the therapist and their experience level. More seasoned therapists have higher hourly rates associated with them. We also offer One Session at a Time for $125 which offers you the option of coming for one session with no option to return. Think about it like an online appointment required walk-in clinic. Find out more about our options by looking at our online counseling options.

This varies by insurance plan. During the pandemic, most are allowing online counseling however it helps to check to make sure. You might want to call your insurance company to ask “is online counseling covered by insurance” and to encourage them to keep offering telehealth support as a covered option as an ongoing item. We would also suggest you mention this to your employer to make sure this is part of their employer selected plan options. Technically there is supposed to be telehealth and in person mental health parity but certain health plans have found loopholes around this requirement.

Is online counseling effective? This has been chronicled by a large body of research. They have found that there is no difference in the effectiveness of online versus traditional counseling methods. We have found that most clients prefer it as it allows them even greater schedule flexibility and the ability to do more vulnerable work from the comfort of their own familiar surroundings. You can even continue your therapy while you’re away on business or vacation. Find out more about it online counseling.

No, you do not have to meet with your counselor in person prior to starting online counseling sessions. When you call to schedule a session, you can inform the scheduling coordinator that you would for the appointment to be online.

If you are familiar with how to use a computer, phone, or tablet, then it should not be difficult to partake in a telehealth session, as it is similar to doing a video call. If you do not know how to do so, your counselor can assist you in setting everything up or a technology specialist at Just Mind Counseling can help you. We have performed thousands of sessions using Google Meet and have not had any significant issues with people learning to use it.

You will have to check with your insurance provider to see if they cover it or if there is a separate deductible.

Yes, but only when conducted using an encrypted platform. We will be using Google Meet, which is encrypted and secure. Consumer apps like Facetime, Skype, and Zoom are not secure enough for video visits (they may offer HIPAA compliant versions). The counselor you are assigned to will help you set this up.

Tips: Ideally, you should be near your router and be connected to the internet via a cable. Alternatively, if you have wifi, try to locate yourself near to your access point to increase your signal. You should also try to reduce the amount of people on the internet during the time of your session so that you have a stable connection. Things like kids watching Netflix or playing online video games can greatly affect your video quality depending on your connection.


The quality of online counseling as a method of healthcare delivery is confirmed by decades of research and demonstrations. Telehealth and online counseling has been found to be a safe, cost-effective and convenient way to provide healthcare services.

All of our counseling services are available through online counseling for ongoing therapy. You can also utilize One Session at a Time through telehealth.