How do I cancel an appointment?

You just need to email or call your therapist. We suggest emailing them so it’s easier to plan for rescheduling. Just a reminder but Just Mind does have a 24 hour cancellation policy. You can call them or email them. Their email is (first name dot last name at Just Mind dot org).

What is your process for determining which therapist is the best fit?

Our matching is done by our scheduling team who all have gone to school for counseling or received a degree in counseling. They listen to your to your needs and match that against our therapist availability, your schedule, and your payment or insurance preferences. The owners of Just Mind also regularly consult with the scheduling […]

Where are you located?

We are located on Spicewood Springs in between Mesa Drive and Loop 360. Our exact address is 4807 Spicewood Springs Road, Bldg 1, #1140, Austin, TX 78759. We are across from the new Austin Board of Realtors building. If you put “Just Mind Counseling” in Google Maps or Apple Maps, it will also navigate you […]

What hours are you open for new appointments?

Therapists see clients from 9am till 9pm Monday through Friday and 9am till 8pm on Saturday and Sunday. Each therapist has a different schedule and availability. Our scheduling team will let you know of available options and who is the best fit. Evenings and weekends are most in demand, so please let us know ANY […]

What hours are people available to answer calls for new appointments?

Great question. Our scheduling team is available for regular business hours during the week (8-5pm). Inquiries are responded to as soon as we can but often this means we may have to email or call you back as there is not always someone immediately available. We do make an effort to respond quickly however but […]