Commonly Asked Questions
We are located on Spicewood Springs in between Mesa Drive and Loop 360. Our exact address is 4807 Spicewood Springs Road, Bldg 1, #1140, Austin, TX 78759. We are across from the new Austin Board of Realtors building. If you put “Just Mind Counseling” in Google Maps or Apple Maps, it will also navigate you to us. https://justmind.org/directions-to-just-mind/
Our matching is done by our scheduling team who all have gone to school for counseling or received a degree in counseling. They listen to your to your needs and match that against our therapist availability, your schedule, and your payment or insurance preferences. The owners of Just Mind also regularly consult with the scheduling team to help with the process as well. It’s a bit of a puzzle but we try to give you the best options available options and the information you need to make an informed choice.
Therapists see clients from 9am till 9pm Monday through Friday and 9am till 8pm on Saturday and Sunday. Each therapist has a different schedule and availability. Our scheduling team will let you know of available options and who is the best fit. Evenings and weekends are most in demand, so please let us know ANY times you may be able to come (morning, lunch, etc). Make an appointment today!
Great question. Our scheduling team is available for regular business hours during the week (8-5pm). Inquiries are responded to as soon as we can but often this means we may have to email or call you back as there is not always someone immediately available. We do make an effort to respond quickly however but we suggest you look at other options if you are in crisis. Make an appointment today!
Nothing other than yourself and anything you think might be helpful to your therapist.
You just need to email or call your therapist. We suggest emailing them so it’s easier to plan for rescheduling. Just a reminder but Just Mind does have a 24 hour cancellation policy. You can call them or email them. Their email is (first name dot last name at Just Mind dot org).