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Frequently Asked Questions

Frequently asked questions

Common Counseling Questions

People come into therapy for many reasons. Some need to respond to unexpected changes in their lives, while others seek self-exploration and personal growth. When coping skills are overwhelmed by guilt, doubt, anxiety, or despair, therapy can help. Therapy can provide support, problem-solving skills, and enhanced coping for issues such as depression, anxiety, lack of confidence, relationship troubles, unresolved childhood issues, bereavement, spiritual conflicts, stress management, body image issues, and creative blocks. People seeking psychotherapy are willing to take responsibility for their actions, work towards self-change and create greater awareness in their lives.

If you aren’t sure what your goals are for therapy, your first task is to figure that out. It may take several sessions before a direction is clarified. During the course of therapy your goals may change. However, establishing a direction for therapy will help you get the most out of the experience.

During sessions you are expected to talk about the primary concerns and issues in your life. A session lasts 50 minutes, but some people request longer sessions. Usually weekly sessions are best. Some people who are in crisis or extreme distress need more than one session per week, at least until the crisis passes. During the time between sessions it is beneficial to think about and process what was discussed. At times, you may be asked to take certain actions outside of the therapy sessions, such as reading a relevant book or keeping records. For therapy to “work,” you must be an active participant, both in and outside of the therapy sessions.

A number of benefits are available from participating in psychotherapy. Often it is helpful just to know that someone understands. Therapy can provide a fresh perspective on a difficult problem or point you in the direction of a solution. Many people find therapy to be a tremendous asset to managing personal growth, interpersonal relationships, family concerns, and the hassles of daily life. The benefits you obtain from therapy depend on how well you use the process and put into practice what you learn. Some of the benefits available from therapy include:

  • Attaining a better understanding of yourself and your personal goals and values
  • Developing skills for improving your relationships
  • Finding resolution to the issues or concerns that led you to seek therapy
  • Find new ways to cope with stress and anxiety that are based in evidence based practices.
  • Managing anger, depression, and other emotional pressures
  • Improving communications skills – learn how to listen to others, and have others listen to you
  • Getting “unstuck” from unhealthy patterns – breaking old behaviors and develop new ones
  • Discovering new ways to solve problems
  • Improving your self-esteem and boosting self-confidence

In general, the law protects the confidentiality of all communications between a client and a psychotherapist. Information is not disclosed without written permission. However, there are a few exceptions to this rule. Exceptions include:

Suspected child abuse or dependent adult or elder abuse. The therapist is required by law to report this to the appropriate authorities immediately.

If a client intends to harm himself or herself. The therapist will make every effort to enlist their cooperation in insuring their safety. If they do not cooperate, further measures may be taken without their permission in order to ensure their safety.

We accept Whole Foods Insurance which is only for Whole Foods employees. We are not accepting new BCBS clients at this time and are planning on leaving their network.

For other insurers we are out of network and you might be able to get reimbursement for your sessions depending on your plan as either out of network (this can save you money) or as a single case agreement (this would be covered in your benefits). The first thing you should do is check with your insurance carrier. Check your coverage carefully and find the answers to the following questions:

  • Do I have an HMO or PPO (PPO should support out of network)
  • Can I get a single case agreement to get support to work with Just Mind?
  • What is my deductible and has it been met?
  • How much do you pay for an out-of-net provider?
  • Is there a limitation on how much you will pay per session?

Professional Questions

This is a common question and we do not write emotional support animal letters at this time. The liability is just too great and we feel like the laws around them are going to change as TSA is already moving in this direction due to dog bites in airports. My suggestion to you would be as follows: 1) Go through training with your dog and get them their AKC Good Citizenship. This will help both of you to be comfortable in a variety of surroundings. 2) To prepare for this, I would suggest working with K9 Working Mind. Tara has been doing this for over 30 years and has an incredible team of trainers. Go through basic all the way to advanced (this helps you to pass the AKC test). It’s not very expensive and it’s an investment in you and your dog’s life together. After this is completed, you can find therapists that will be comfortable in writing ESA letters. If you do not wish to do this, you can look at online options but just be aware of the liability that you carry. Each city is different with dog bite rules and some have a one bite euthanasia rule with no regard for severity and you will also be held personally liable. We want to keep you and your pups happy and safe.

Senior counselors have over 10 years of experience (some have 30+). Counselors have 6-10. Associates have 2-5 years of experience. Each level of therapist has different fee ranges associated with them. (We also suggest you take a look at their advanced trainings and backgrounds.)

An LPC Intern is a therapist who has completed their masters degree (which includes clinical time) and they are now seeing clients and have a supervisor that guides their growth and experience. School for LPC Interns is normally a 3 year process. LMFT-A (licensed marriage and family therapists associates) are in a similar period of their professional growth. Research shows that a key to getting better is how much of a rapport you feel with your therapist.

This really varies by the individual and the issue. Some people have issues that are more tricky and developed over time and these issues might take more time to work on. That said, if you are motivated, work on coping skills outside of session, and are focused on your goals you may have a very short time in therapy. Normally the shortest time tends to be around 2-6 months of weekly therapy. It really depends on the issue and the individual. If cost, time commitment, or just being uncertain is an issue, you should try One Session at a Time.

No, we do not. We offer counseling for anger but that’s it. You will have to go elsewhere for court mandated anger management classes.

No, we can not prescribe medication but our referral partners do. Some of our referral partners might require you to be seeing a therapist at or practice or to be seeing a therapist in general.

Online Counseling

Due to licensure requirements in Texas, clinicians are not allowed to provide counseling over state lines. We do provide counseling to communities across Texas.

We offer online therapy in Texas and to every area where there is high-speed internet. This includes online counseling in Houston, Corpus Christi, Dallas, Austin, San Antonio, El Paso, Ft. Worth, Denton, Waco, Galveston, Lubbock, San Marcos, New Braunfels, and any other city with broadband. Our services include online counseling for children, teens, adults, and couples. We offer a sliding scale from $80-165 depending on the therapist and their experience level. More seasoned therapists have higher hourly rates associated with them. We also offer One Session at a Time for $125 which offers you the option of coming for one session with no option to return. Think about it like an online appointment required walk-in clinic. Find out more about our options by looking at our online counseling options.

This varies by insurance plan. During the pandemic, most are allowing online counseling however it helps to check to make sure. You might want to call your insurance company to ask “is online counseling covered by insurance” and to encourage them to keep offering telehealth support as a covered option as an ongoing item. We would also suggest you mention this to your employer to make sure this is part of their employer selected plan options. Technically there is supposed to be telehealth and in person mental health parity but certain health plans have found loopholes around this requirement.

Is online counseling effective? This has been chronicled by a large body of research. They have found that there is no difference in the effectiveness of online versus traditional counseling methods. We have found that most clients prefer it as it allows them even greater schedule flexibility and the ability to do more vulnerable work from the comfort of their own familiar surroundings. You can even continue your therapy while you’re away on business or vacation. Find out more about it online counseling.

No, you do not have to meet with your counselor in person prior to starting online counseling sessions. When you call to schedule a session, you can inform the scheduling coordinator that you would for the appointment to be online.

If you are familiar with how to use a computer, phone, or tablet, then it should not be difficult to partake in a telehealth session, as it is similar to doing a video call. If you do not know how to do so, your counselor can assist you in setting everything up or a technology specialist at Just Mind Counseling can help you. We have performed thousands of sessions using Google Meet and have not had any significant issues with people learning to use it.

You will have to check with your insurance provider to see if they cover it or if there is a separate deductible.

Yes, but only when conducted using an encrypted platform. We will be using Google Meet, which is encrypted and secure. Consumer apps like Facetime, Skype, and Zoom are not secure enough for video visits (they may offer HIPAA compliant versions). The counselor you are assigned to will help you set this up.

Having a good internet connection is ideal to get the best benefit from telehealth.

Tips: Ideally, you should be near your router and be connected to the internet via a cable. Alternatively, if you have wifi, try to locate yourself near to your access point to increase your signal. You should also try to reduce the amount of people on the internet during the time of your session so that you have a stable connection. Things like kids watching Netflix or playing online video games can greatly affect your video quality depending on your connection.

The quality of online counseling as a method of healthcare delivery is confirmed by decades of research and demonstrations. Telehealth and online counseling has been found to be a safe, cost-effective and convenient way to provide healthcare services.

All of our counseling services are available through online counseling for ongoing therapy. You can also utilize One Session at a Time through telehealth.

Rates and Insurance

Unfortunately not all health plans in are required to cover counseling or therapy but most do. The Affordable Care Act requires most plans to cover counseling and other mental health care but there are many plans outside of the ACA that are in the marketplace for individuals and businesses that may not. If you are making an appointment with us, we will verify your coverage.

Marriage counseling is seen a totally separate issue and frequently is not covered by insurance. See our explanation on is marriage counseling covered by insurance.

Very often marriage counseling is not covered by insurance but that isn’t always the case. We will check your benefits to make sure if it is covered under your plan. If you are unsure, you can also contact your insurance company directly. Make sure you use their phone number for mental health benefits (commonly on the back of your insurance card) and ask them if you are covered for couples therapy.

Yes, you absolutely can.

We currently take Whole Foods Insurance. More info can be found here: https://justmind.org/rates-and-insurance/

Our rates for couples range from $120-190 and the rate depends on their years of experience and training. More can be found here: https://justmind.org/rates-and-insurance/

Our rates for individual therapy vary from $110-$190 and the rate depends on their years of experience. More can be found here: https://justmind.org/rates-and-insurance/

No, we do not.

Scheduling Related

You just need to email or call your therapist. We suggest emailing them so it’s easier to plan for rescheduling. Just a reminder but Just Mind does have a 24 hour cancellation policy. You can call them or email them. Their email is (first name dot last name at Just Mind dot org).

We are located on Spicewood Springs in between Mesa Drive and Loop 360. Our exact address is 4807 Spicewood Springs Road, Bldg 1, #1140, Austin, TX 78759. We are across from the new Austin Board of Realtors building. If you put “Just Mind Counseling” in Google Maps or Apple Maps, it will also navigate you to us. https://justmind.org/directions-to-just-mind/

Therapists see clients from 9am till 9pm Monday through Friday and 9am till 8pm on Saturday and Sunday. Each therapist has a different schedule and availability. Our scheduling team will let you know of available options and who is the best fit. Evenings and weekends are most in demand, so please let us know ANY times you may be able to come (morning, lunch, etc). Make an appointment today!

Our matching is done by our scheduling team who all have gone to school for counseling or received a degree in counseling. They listen to your to your needs and match that against our therapist availability, your schedule, and your payment or insurance preferences. The owners of Just Mind also regularly consult with the scheduling team to help with the process as well. It’s a bit of a puzzle but we try to give you the best options available options and the information you need to make an informed choice.

Nothing other than yourself and anything you think might be helpful to your therapist.

Great question. Our scheduling team is available for regular business hours during the week (8-5pm). Inquiries are responded to as soon as we can but often this means we may have to email or call you back as there is not always someone immediately available. We do make an effort to respond quickly however but we suggest you look at other options if you are in crisis. Make an appointment today!

Yes, we have several.

Our fax number is 512-444-7717

Video: What Does Effective Therapy Look Like?